Frequently Asked Questions

Yes. American Trophies & Awards offers custom bronze plaques, championship rings, lapel pins, trading pins, challenge coins, and specialty medals. Pricing and production times vary based on the design, quantity, materials, finishes, colors, stones, custom shapes, cutouts, moving components, and your required in-hands date. Rush production may be available for certain projects, depending on the product and timeline. Please email your questions, ideas, or artwork to Orders@AmericanTrophiesAndAwards.com. Each request is personally reviewed by one of our owners, Ross or Michelle, to confirm the project details, identify any potential concerns, and help guide you through the custom-order process. Over the years, we have produced thousands of custom rings, medals, coins, and pins. We are continuing to expand these offerings and will soon have additional custom options available to view online.

Once we have received all required order details, including engraving information, logos, artwork, and other customization instructions, you will typically receive an electronic proof within 2–3 business days. Production begins after your proof has been approved. Turnaround times vary depending on the product, customization requirements, and quantity ordered, but most orders are completed within 3–10 business days. Products with longer production times will include this information on the product page. Your estimated production time will also be confirmed when your electronic proof is sent. Please provide both your requested in-hands date and event date when placing your order so we can help ensure it arrives on time. Rush production or expedited shipping may be available depending on the order. Please contact us as soon as possible to discuss availability and any applicable rush fees.

To place a tax-exempt order, please email us at Orders@AmericanTrophiesAndAwards.com, and include a current copy of your tax exemption certificate.

American Trophies & Awards offers free ground shipping on most eligible orders of $150 or more. Items that do not qualify for free shipping will be charged standard shipping rates. If your order includes both eligible and non-eligible items, you will only be charged shipping for the non-eligible items and their applicable weight. The free-shipping items will not increase your shipping cost. Orders under $150 are eligible for $15 flat-rate ground shipping, unless otherwise noted. We use several shipping carriers, including UPS, FedEx, and USPS, although most orders are shipped by UPS Ground. The carrier is selected based on the items being shipped, the delivery destination, and the date your order is needed. Some products are available for local pickup or local delivery only. Any applicable restrictions will be clearly noted on the product page. Please review our Shipping & Refunds page for additional information.

Yes. Free personalization is included with all of our custom products. There are no per-letter charges, setup fees, or hidden customization costs. Some products offer optional upgrades, such as engraving in an additional location or full-color printing. Any additional charges for these options will be clearly listed on the product page.

You may include additional instructions or order details in the notes section during checkout. You can also email us at Orders@AmericanTrophiesAndAwards.com with any information you would like us to review.

Yes, we do personalize customer-supplied items. To request a quote, please submit your project through our Customer Portal. Including a clear photo of the item will help us review your request and provide faster, more accurate pricing. Some materials, shapes, and finishes may limit the personalization options available, but we are always happy to review your project. We love a good challenge!

Yes. While American Trophies & Awards does not purchase or resell used trophies, we are happy to accept them for recycling. Please bring all trophy and award donations during our regular business hours, Monday through Friday from 9:00 a.m. to 5:00 p.m. Please do not leave items outside our business when we are closed.

No. You may complete your purchase as a guest without creating an account. However, we recommend creating an account so you can easily track your order status, review your order history, and enjoy access to special offers and giveaways.

We accept all major credit and debit cards, as well as PayPal.

No. In addition to major credit and debit cards, we also accept PayPal® as a secure and convenient payment option.

Yes. Our team is available by phone at (805) 526-0703, Monday through Friday from 9:00 a.m. to 5:00 p.m. Pacific Time.

Our showroom is located at 4545 Industrial Street, Suite 6A, Simi Valley, California 93063. We are open Monday through Friday from 9:00 a.m. to 5:00 p.m. Pacific Time.

If you cannot find the item you are looking for, please submit a request through our Customer Portal. A member of our team can check availability, help locate the item, or recommend similar options that may work for your project.

You may email us anytime at Orders@AmericanTrophiesAndAwards.com, and a member of our team will be happy to assist you.

Please call us at (805) 526-0703 or email Orders@AmericanTrophiesAndAwards.com, and a member of our team will be happy to assist you.

Please call us at (805) 526-0703 or email us at Orders@AmericanTrophiesAndAwards.com to discuss the options for ordering with a Purchase Order.

Due to the custom nature of our products, personalized items are not eligible for returns or refunds unless there is a manufacturing defect or an error made by American Trophies & Awards that was not shown on the approved electronic proof. If we made an engraving, printing, sandblasting, or other personalization error, we will correct the order at our expense by providing an identical replacement whenever possible. If the original item is no longer available, we may substitute a comparable product. Personalized items are not eligible for monetary refunds, even when the error was made by American Trophies & Awards. If the error appeared on the approved proof or resulted from incorrect information submitted with the order, we are unable to provide a complimentary replacement or exchange. We do not spell-check submitted personalization because names, wording, abbreviations, and intentional spellings may vary. Electronic proofs are provided so all details can be carefully reviewed before production begins. If your order has a manufacturing defect or qualifying quality issue, please contact us within 30 days of receipt. Items must be unused, in new condition, and returned in their original packaging. All returns require a Return Merchandise Authorization (RMA) number before they are shipped back. Please contact us to request an RMA number and return shipping label. Returns sent without prior authorization will not be accepted. Replacement items will be produced or shipped after the returned merchandise has been received and inspected. Stock items are final sale unless they arrive with a manufacturing defect.

Please use the gift option when you are placing your order. This will help us make sure that your gift arrives exactly as you would like it to, including an option to add a personalized message in the package.

All in-store offers, promotions and discounts are only honored for orders that are placed in person at our business. They are NOT valid online, and cannot be combined with other offers, promotions or discounts unless explicitly stated.

All online offers, promotions and discounts are only honored on American-Trophies.com. They are NOT valid in-store, and cannot be combined with other offers, promotions or discounts unless explicitly stated.