Frequently Asked Questions

Yes, we do. In order to provide you with a quote for your project, please submit a request through our "Customer Portal" - for expedited service, please include a photo of the item you are looking to get personalized. There are some limitations to what we can do on customer-supplied pieces, but we love a good challenge.

Yes. While we do not purchase or re-sell old trophies, we are happy to recycle the components for you. We kindly ask that all donations be delivered during regular business hours (Monday-Friday from 9:00 a.m. to 5:00 p.m. PST). Please do not leave trophies, awards, or other items outside our business when we are closed.

Once all necessary information is received (including engraving information, logos, artwork or other custom information), you will receive an electronic proof within 2-3 business days. Production begins immediately after approval of the proof, and will vary depending on the product and quantity that you have ordered. Most orders take between 3-10 business days to produce, and items that require longer production times will have notes indicated on the product page. We will also indicate production time when your electronic proof is emailed to you. We ask for all clients to indicate their required “in hands date”, as well as an “event date”, so that we can ensure that your order will arrive on time.

American Trophies and Awards (ATA) offers FREE ground shipping on most orders over $100. We also offer flat-rate ground shipping for orders under $100, at a rate of $10. We utilize a variety of shipping carriers, including USPS, UPS, and Fed-Ex. The carrier will be selected based on what is best for your order, including the type of items being shipped, the shipping destination, and the date that the order is needed. Some items are only available for local pick up, or local delivery, and these will be noted on the products. Please see Shipping & Refunds for more information.

We include FREE personalization on all of our custom pieces. There are no per-letter charges, set-up fees or anything hidden. It’s all included. Some items allow for you to add extra engraving (on a second location), or a full-color paint print, and those prices are listed on each product.

Please feel free to email us at Orders@AmericanTrophiesAndAwards.com to provide additional instructions or details on your order. There is also a place to include additional notes for us to review at checkout.

No, you have the option to checkout as a guest. We highly recommend creating an account, so that you can be updated on the status of your order, and so that you are able to easily see your order history. By creating an account, you will be eligible for giveaways and special offers, too.

We accept all major credit and debit cards. We accept PayPal as well.

No, we also offer PayPal® as an additional secure, convenient payment option.

Yes. Call us at (805) 526-0703, Monday – Friday, 9 AM – 5 PM PST.

We are located at 4545 Industrial St., Suite 6A, Simi Valley, California 93063. Our showroom is open Monday - Friday, 9 AM - 5 PM PST.

If you can’t find the item you are looking for, please use our Customer Portal to submit a special request, and a representative will be able to check the status of the item or suggest similar items that we could offer.

Please email us (24/7) at Orders@AmericanTrophiesAndAwards.com to and we will be happy to assist you.

Please call us at (805) 526-0703 or email us at Orders@AmericanTrophiesAndAwards.com to and we will be happy to assist you.

Please call us at 805.526.0703 or email us at Orders@AmericanTrophiesAndAwards.com to discuss the options for ordering with a Purchase Order.

Please email us at Orders@AmericanTrophiesAndAwards.com to place your order, and be ready to provide a copy of your tax exemption form.

Please view our Shipping and Refunds section for complete details. If there is a quality issue with your order, you may return it in new condition, in its original packaging for a prompt exchange for the same item. Please reach out to us for a return shipment label, and a Return Merchandise Authorization (RMA) number. All returns must receive a RMA number prior to returning. Replacements will not be shipped until exchanged merchandise is received. No exchanges will be granted without a RMA number. Due to the custom nature of personalized items, we are unable to accept returns on items that are engraved, full-color UV printed, sandblasted, or otherwise personalized unless there is a manufacturing error or product defect. If there is an error on engraving or other personalization method that was made on our part (not shown in the electronic proof), we will make any corrections at our expense with identical items, when available. If the exact piece is not available, we will substitute with a similar item. There are no refunds on personalized items, even if the error was made by ATA. We will provide a return shipping label, and will ship a new (corrected) product at our expense. If the error was shown in the proof, or the information provided on the order form was incorrect, we are unable to offer an exchange. We do not proof, or spell-check text submitted to us, as there are valid reasons to intentionally misspell certain words on personalized items. We provide electronic proofs to allow the opportunity to check for any errors before production begins. All exchanges must be made within 30 days of receipt.

Please use the gift option when you are placing your order. This will help us make sure that your gift arrives exactly as you would like it to, including an option to add a personalized message in the package.

All in-store offers, promotions and discounts are only honored for orders that are placed in person at our business. They are NOT valid online, and cannot be combined with other offers, promotions or discounts unless explicitly stated.

All online offers, promotions and discounts are only honored on American-Trophies.com. They are NOT valid in-store, and cannot be combined with other offers, promotions or discounts unless explicitly stated.