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Free Ground Shipping

On Orders $100+

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Our Clients Come First

Free Engraving

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Shipping & Refund

SHIPPING

What shipping options are offered?

American Trophies and Awards (ATA) offers FREE ground shipping on most orders over $100. We also offer flat-rate ground shipping for orders under $100, at a rate of $10. We utilize a variety of shipping carriers, including USPS, UPS, and Fed-Ex. The carrier will be selected based on what is best for your order, including the type of items being shipped, the shipping destination, and the date that the order is needed. Some items are only available for local pick up, or local delivery, and these will be noted on the products.

Does ATA offer in store pick-ups?

Yes. We offer a free local pick-up option for individuals that would like to pick-up their order from our showroom in Simi Valley, California. Our showroom is open Monday-Friday from 9:00 a.m. – 5:00 p.m., and we do not close for lunch. We also offer curbside pick-up. Simply call the number posted on the sign, and we will bring everything out to your vehicle. We will hold all orders for 30 days, to allow you plenty of time to pick up your pieces. After 30 days, all orders that have not been picked up will be discarded. 

Does ATA offer delivery?

Yes. We offer FREE local delivery within 50 miles of our location in Simi Valley, California for all leagues and schools that place a qualifying order. Delivery can also be quoted for orders that do not qualify for free local delivery. Delivery dates must be scheduled in advance, and will be based upon availability. Contact us for more information about our FREE delivery service, or to receive a quote. 

When do orders ship?

Once all necessary information is received (including engraving information, logos, artwork or other custom information), you will receive an electronic proof within 2-3 business days. Production begins immediately after approval of the proof, and will vary depending on the product and quantity that you have ordered. Most orders take between 3-10 business days to produce, and items that require longer production times will have notes indicated on the product page. We will also indicate production time when your electronic proof is emailed to you. We ask for all clients to indicate their required “in hands date”, as well as an “event date”, so that we can ensure that your order will arrive on time. 

Does ATA offer rush shipping services?

Rush shipping is available, and will be quoted upon request. Shipping costs are determined by a number of factors including: size, weight, location, and the time frame that you are working with. Once we receive your request, we will gladly provide you with the rush shipping options that are available to meet your request. Rush charges may apply to expedite production in order to meet your deadline, but we always do all that we can to accommodate quick turnaround times.

How much does shipping cost?

Ground shipping is FREE for all qualifying orders over $100. We offer flat-rate ground shipping for $10 for orders under $100. Expedited or rushed shipping costs are determined based on the size of your order, the weight of your order, the address destination, and the transit time. Shipping rates are determined by the carriers, and may be adjusted at any time. ATA reserves the  Shipping rates are determined by the carriers, and with that ATA reserves the right to adjust shipping rates at any time, and will post updated rates to American-Trophies.com (Website). 

How is shipping tracked?

Once a shipping label has been created, we will provide you with an online tracking number (for qualifying orders), and the log-in information. This will allow you to track your package as it travels to the designated location. Tracking is automatically updated by the shipping carrier. If a package is shipped via USPS using a traditional stamp, tracking numbers are not available, but we will notify you as soon as the item has been shipped out to you.

Does ATA help with special shipping requests?

If you have special shipping needs, please contact us directly at Orders@AmericanTrophiesAndAwards.com or (805) 526-0703 between the hours of 9:00 a.m. – 5:00 p.m. (PST). 

A note about incomplete/incorrect addresses:

We cannot be held responsible for incomplete, or incorrect address information provided to us. We will ship to the address provided in your order, and are unable to make changes to this shipping location once an order has left our store. Please double-check your order to ensure that you have entered an accurate shipping address. 

A note about lost/stolen packages:

If a package is lost, damaged, or stolen, please notify us immediately, and provide the following information:

  • Name, Phone Number, and Email Address 
  • Description of issue
  • Photograph of the package (if it arrived)
  • Photograph of the damaged item(s) (if it arrived)
  • Photograph of the shipping label (if it arrived)

A note about shipping delays:

Once an order has left our location, we are unable to retrieve, or intercept the package. We will do our best to communicate with you about any potential postponements, but weather and other delays (such as holiday rushes) can be unexpected. Refunds can not be issued for orders that are delayed (either shipping costs or merchandise value) due to adverse weather conditions, carrier delay (due to holiday rushes or otherwise), or any unforeseen circumstances that may affect ATA, or any of our carriers. During the busy holiday season, we try our best to ensure that your gifts will arrive on time, but due to high volume and unexpected circumstances beyond our control, there may be delays with the postal carriers. We encourage that you place your orders early to avoid delays. Thank you for your understanding. 

STORE POLICIES

American Trophies and Awards (ATA) strives to make the process of presenting or gifting personalized items fast and easy, while bringing your custom vision to life. To us, customer service isn’t a department, it is a philosophy embraced by each and every member of our team.  If there are any issues, please reach out to us directly, so that we can do what we can to make things right. 

PRODUCT INFORMATION

We have hand-picked every item that is presented on American-Trophies.com (“Website”), and we inspect every item for quality and accuracy before it ships to you, or your recipient. We guarantee that our products will be free of manufacturing errors or product defects. Some products shown on the Website are available to view in our showroom, but in some cases, merchandise displayed on the Website may not be available in our showroom. Additionally, some products displayed in our showroom may not be available on the Website. We do our best to precisely describe and depict all products, however screens/monitors may not accurately reflect the true color. Please do not hesitate to reach out with any questions you might have about a specific product. We continue to update photos, descriptions and other information about our products as our product lines grow and change. Our stock fluctuates daily, and while we do our best to keep our inventory updated, occasionally an item may become unavailable while your order is being processed. If an item is no longer available, or will not be available before your requested deadline, we will notify you immediately to discuss other options. We will offer a full refund if you are unable to make a new selection that meets your needs. 

PURCHASES

The payment terms displayed on our Website are part of our Terms of Use, and govern all services and products offered on the Website. All orders must be paid in full prior to us filling the order. If you have elected an alternative payment method, we will not begin your order until we have received payment in full. To have your order processed immediately, we recommend paying through the Website using a Visa, MaserCard, or American Express credit/debit card, or PayPal. Orders have not been accepted/processed until you have received an email confirmation through the email address that you provided. Orders are processed in the order in which they are received. Delays in approving proofs or providing personalization information may cause delays in production, and could result in rush shipping charges or other fees in order to expedite your order. We cannot be responsible for delays that are caused by missing/incomplete information or proofs/artwork that has not been approved. If you need to work with us using a P.O., check, or other type of payment, please email us at Orders@AmericanTrophiesAndAwards.com.

RETURNED CHECKS/DISPUTED CARD TRANSACTIONS

There is a $35.00 returned check service charge, and/or allowable collection and payment fees as allowed by civil codes. We do not accept a personal check or credit card payments to replace a check that has been returned. If a check is returned, the face value of the check, plus the $35 returned check fee must be paid by a cashier’s check or money order. 

There is a $35.00 late payment fee for any disputed credit card transactions that will be assessed for all disputed card transactions whereby a client has not contacted us prior to contacting their bank. If there is an error on a transaction, you should reach out to us directly, so we can resolve the issue quickly. In addition, finance charges at the rate of 1.5% per month will be assessed on all disputed card transactions until payment is received in full.

PRICING CHANGES

ATA reserves the right to modify the pricing shown on the Website at any time. We make every effort to ensure that our online pricing is accurate, and a pricing change would only occur in the case where an error is discovered on a product. You will be notified by any pricing changes, and would have the opportunity to cancel your order, should this occur.

REFUNDS/RETURNS

We want your order to be made exactly as you want it to be. We understand that everyone makes mistakes (even us), so we ask that you review your personalization information and order details carefully before submitting your order. Check spelling, dates, names and other important information carefully. You are welcome to email us at Orders@AmericanTrophiesAndAwards.com if you have questions about personalization, before placing your order. Note: ATA reserves the right to cancel your order at our discretion should the order be deemed inappropriate for language, content, or material (we do allow personalization using expletives, but we do not support racist, derogatory or otherwise offensive language).

We will provide an electronic proof of your personalization request prior to production. It is your responsibility to check to ensure that the proof is free of errors. Please ensure that you return your approval/corrections in a timely manner to avoid delays in producing your items. You must sign off on the electronic proof before production can begin. Once a proof has been approved, production begins immediately, and changes cannot be made. If changes are requested after a proof has been approved, additional charges may apply. We are not able to accept cancellations or changes to orders once they have been placed. 

If there is a quality issue with your order, you may return it in new condition, in its original packaging for a prompt exchange for the same item. Please see the returns address on the bottom of this section, and reach out to us for a return shipment label, and a Return Merchandise Authorization (RMA) number. All returns must receive a RMA number prior to returning. Replacements will not be shipped until exchanged merchandise is received. No exchanges will be granted without a RMA number. 

Due to the custom nature of personalized items, we are unable to accept returns on items that are engraved, full-color UV printed, sandblasted, or otherwise personalized unless there is a manufacturing error or product defect. If there is an error on engraving or other personalization method that was made on our part (not shown in the electronic proof), we will make any corrections at our expense with identical items, when available. If the exact piece is not available, we will substitute with a similar item. There are no refunds on personalized items, even if the error was made by ATA. We will provide a return shipping label, and will ship a new (corrected) product at our expense. If the error was shown in the proof, or the information provided on the order form was incorrect, we are unable to offer an exchange. We do not proof, or spell-check text submitted to us, as there are valid reasons to intentionally misspell certain words on personalized items. We provide electronic proofs to allow the opportunity to check for any errors before production begins. 

All exchanges must be made within 30 days of receipt. 

Returns are not accepted without a Return Merchandise Authorization (RMA) number.

Please mail returns to our address:

American Trophies and Awards

4545 Industrial St., Suite 6A

Simi Valley, CA 93063

Contact Orders@AmericanTrophiesAndAwards.com  for any questions regarding our returns/exchange policy.

QUESTIONS/COMMENTS/CONCERNS/FEEDBACK

Award-winning customer service is a top priority for all of us at ATA. If you enjoyed using our website, speaking with a customer service representative, or working with us in our showroom, or if you encountered difficulties with any of our platforms, we would like to hear from you in any of the following ways:

Email us at: Orders@AmericanTrophiesAndAwards.com

Call us at: (805) 526-0703

Write to us at: 

American Trophies and Awards

4545 Industrial St., Suite 6A

Simi Valley, CA 93063